Personal Best Pilates Studio

Getting Started on Client Online Registration Experience (C.O.R.E.)

Q:  How do I sign on and create an account on CORE?
It’s simple!
Go to either one of our websites, www.kcpilates.com or www.PilatesInstructorAcademy.com and click on the “Register Now” button.
Then click on the “New Users Sign Up” link. If you do not see your name, click on the “Click here to create a new account”
If this is your first time signing on, type in your first and last name under the “Is you’re your first time?” heading, and click on the “Next” button.  
If you see you name, click on the “This is me!” button.  If you are already in our system, CORE will ask you to verify your first and last name.  You will then need to verify your email address or the last 4 digits of your home phone number.
Next, you’ll be able to set up your user name and password.  Now you are ready to use the system!

Your Secure Information
Before you can enter any secure information, the studio will have to provide a security verification.  This is one security feature CORE provides.  Carrie personally verifies every single client that logs on to CORE, to keep away anyone who shouldn’t have access.  Carrie checks security verifications several times a day, but feel free to call the studio 913.345.8787 or send an email to carriecohn@kcpilates.com if you need a rush on your security verification.

CORE is a website that is an SSL verified secure site.  Since its introduction in 1994, SSL has been the standard for e-commerce transaction security.  SSL is all about encryption. SSL encrypts data, like credit cards numbers (as well other personally identifiable information), which prevents the "bad guys" from stealing your information for malicious intent. You know that you're on an SSL protected page when the address begins with "https" and there is a padlock icon at the bottom of the page.  Your personal information, including your credit card is encrypted in a secure database, and can only be accessed by you when you login.

Q. Can I use CORE if I don't have a credit card?
Personal Best Pilates Studio and Personal Best Pilates Instructor Academy accepts cash, checks, and all major credit cards.  However, the only way to purchase classes online is by credit card.  You will need to come to the studio if you wish to pay for your classes with cash or check.

CLASSES

Q. How do I sign up for a class?
At Personal Best Pilates Studio, we only require advance reservations for Equipment Classes.  You do not need to reserve a spot in a mat class.  To schedule an Equipment Class, find the class you for which you wish to sign up (date and time).  CORE will default to the classes for today.  You can use the toolbar at the top to navigate to another day.  Click the “Sign Up Now” button.  You can make single reservation, or schedule multiple days with a recurring reservation. In order to reserve your spot, you’ll need to purchase a class or package series.  CORE will direct you to the online store to make a purchase.  Once your reservation is complete, CORE will display your current schedule for the next four weeks.  At the top of your schedule, you’ll see your current package series, including how many classes you have remaining and the expiration dates.

Q. How do I cancel a class?
Personal Best Pilates Studio requires a 24 hour notice for all cancellations, including private training, massages and equipment classes.  To cancel a class, select the "my schedule" link located at the top of CORE. Once your schedule appears , click on the "cancel" button to the left of the class you wish to cancel.

Q. How can I view my schedule on CORE?
Click on the "my schedule" link located at the top of CORE. You’ll be able to see your current schedule for the next 4 weeks.

APPOINTMENTS

Q.  How do I make an appointment for Pilates or a massage?  
Once you’ve logged into CORE, click on the “Appointments” tab at the top of the screen.  Select the type of appointment you wish to make.  Next, you’ll be able to define your appointment, including:  appointment type, instructor, date, day of the week, and time of day.  When you have selected the criteria, click on the “Search” button, and CORE will show you all the available appointments that fit your criteria.  When you find an appointment that works for you, select the “Book” button next to the instructor’s name.  If you do not have a current package, CORE will direct you to the retail screen where you can pay for the service.

Q. How do I cancel a appointment?
Personal Best Pilates Studio requires a 24 hour notice for all cancellations, including private training, massages and equipment classes.  To cancel an appointment, select the "my schedule" link located at the top of CORE. Once your schedule appears , click on the "cancel" button to the left of the class you wish to cancel.

Q. What if I forget my login or password?
No worries.  Go to our site, and click on “Forgot your login?”  CORE will prompt you to provide a secret word.  Once your word is verified, CORE will email your password to you.

Other questions?
Email us your questions, or call the studio at 913.345.8787 and we’ll be happy to find an answer.


Personal Best Pilates Studio is the ONLY Pilates Studio in the Kansas City area that requires PMA Certification for all our Pilates Teachers.
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